How to transfer contacts, sms messages, photos and videos from Samsung Galaxy S6 (SM-G920F) to Realme GT Neo 2 5G (rmx3370)

Create a new account

Using email

1. Run the app and select register.
2. Enter your email address and press Sign up button. A registration email will be sent to the entered email address.
3. Press Mail button to open your email inbox on your phone.
4. Check the inbox of the specified email inbox (or SPAM folder) on your phone or computer.

5. Continue by clicking on the link in the registration email. The app will open to continue registration. If you click on the link on a computer, the registration will continue on the PhoneCopy website.
6. Press the Verify button to verify the entered email address.
7. Fill in your username and password, confirm your agreement to the terms and conditions and privacy policy by ticking and press the Sign up button.

Using a Google account

You can use your Google account to create a new PhoneCopy account. In this case, email address verification or password entry is not required during registration.

1. Run the application and press the button with the Google icon and the Sign in label.
2. Select a Google account (Gmail) to register. If you choose the same email address that you used to register another account, you will be signed in to an existing account.
3. Fill in your username, confirm your agreement to the terms and conditions and privacy policy by ticking and press the Sign up button.

Setup wizard

After a successful login, the application will guide you through the basic settings for backing up contacts, SMS, call logs, photos and videos from your phone.
Follow the instructions.

Contacts backup

Allow the application access to contacts to back up your contacts from your phone.
Then select the account with the contacts you want to backup or sync to PhoneCopy and press Next to continue.

Note: If you select multiple accounts with contacts to backup or sync, you must select one of those accounts as the account for create new contacts. Contacts from your PhoneCopy account, which will be created in the web interface or which will be backed up from another of your devices, will then be added to this account.

Recommendation: If you select a Gmail account for backup or synchronization of contacts, we recommend that you simultaneously turn off the synchronization of contacts from this account with Google.

SMS backup

If you want to back up your SMS as well, allow SMS access in the next steps, then enable Synchronize SMS and press Next to continue.
Otherwise, press the Continue without SMS button to continue.

Media backup (photos and videos)

If you want to back up your photos or videos, allow media access.
Then choose whether you want to back up photos or videos by enabling Sync Photos and Sync Videos.

You can also set a mobile data limit to prevent it from running out. If you back up your media via mobile data, the backup will be interrupted when the set limit is reached.
Press Next to continue.

Then select the media albums on the device that you want to back up on PhoneCopy and continue by pressing the Next button.

If you do not want to back up or restore media, press Continue without media instead of allowing media access.

Restoring media from another phone

If you want to download to your new phone photos or videos that you previously backed up on PhoneCopy from another phone or device, select that device from the list on the following screen and press the Next button to continue.

During synchronization with PhoneCopy, the backed up media from the selected devices will be created on your phone, in folders with the names of the individual selected devices from which they originate. These will be placed in the phone storage in folders according to their type, either in "Pictures" or "Movies".

Call log backup

To backup your call log, in the next steps, allow call access, then enable Synchronize calls and press Next to continue.
If you do not want to back up call log, go to the next step by pressing Continue without calls.

Allow notifications

App running on Android 13 and later will ask the user for permission to send notifications.
Application have to display notification during synchronization. Without granted permission to send notifications, synchronizations will not work.
On devices with older versions of Android, this step will not appear.

Allow the app to show notifications. Then the final screen of the setup wizard will appear.

End of wizard

The last screen of the setup wizard shows a simple summary of the items from the device that have been selected for backup and the items already backed up to PhoneCopy.
Now you can perform your first synchronization.

If you have just registered and your PhoneCopy backup does not contain any data, the application will only offer you a backup of the selected items.
To backup the selected items to PhoneCopy, press the Backup button to continue.

If you want to postpone the backup until later, press the Later button and then the main screen of the application will appear.

If you have logged in to your already existing account, the application will offer you the following options:

Synchronize (device - PhoneCopy)
Contacts (and SMS) from the device will be merged with those already backed up on PhoneCopy.
If both sides contain identical contacts or SMS, these items may be duplicated.

Tip: To resolve duplicates, you can use our duplicate manager in the PhoneCopy web interface.

Backup (device › PhoneCopy)
Selected items from the device (contacts, SMS, calls, photos and videos) will be copied to PhoneCopy.
WARNING! Existing contacts, SMS and calls on PhoneCopy will be moved to the trash.

Tip: Deleted items on PhoneCopy can be restored from the trash at any time. Items that have been deleted more than 365 days ago may be automatically removed.

Restore (Device ‹ PhoneCopy)
Contacts, SMS, or photos and videos from PhoneCopy will be copied to the device.
WARNING! Existing contacts and SMS on the device will be permanently deleted.

Tip: If you want to keep existing contacts and SMS on your device, choose Synchronize.

Later
Select this option if you want to postpone the backup until later. The main screen of the application will appear.

Login

Launch the app and sign in to your existing account.

Using credentials

1. Launch the app and select sign on.
2. Fill in your username and password and press the Sign on button.

Using QR code

If you are going to transfer contacts, SMS or photos and videos from one phone to another, then the possibility of simply logging in another device using a QR code without the need to enter login credentials may come in handy.
A QR code for login is generated on the first phone and you scan the code with the second phone. The app must be allowed to access the camera to scan the code.

On the first phone:
1. Run the application. If you are not already signed in to your account, please sign in.
2. On the main screen of the application, select Show sign-on QR code in the upper left menu.

Note: The QR code for login can also be generated from your PhoneCopy account on the website. Sign in to your account at PhoneCopy and proceed to Settings > Devices > Add new device using QR code or use this link: Add a new device using QR code

On the second phone:
1. Run the app and select sign on.
2. Select Sign on with QR.
3. Allow access to the camera.

4. Aim the QR code that is displayed on the first phone so that it is placed in the red frame.

Using a Google account

To log in to an existing PhoneCopy account, select the email address (Gmail) you used during registration. By choosing a different email address, you will register a new account.

Media backup and restore (photos and videos)

If you want to back up your photos or videos to PhoneCopy or restore your backed up media from PhoneCopy to your phone, authorize access to media.
Then select whether you want to backup or restore photos and videos and enable Synchronize Photos and Synchronize Videos.

You can also set a mobile data limit to prevent it from running out. If you back up your media via mobile data, the backup will be interrupted when the reached limit is reached.
Continue with Next.

Then select the media albums on the device that you want to back up on PhoneCopy and continue by pressing the Next button again.

Restoring media from another phone

If you want to download to your new phone photos or videos that you previously backed up on PhoneCopy from another phone or device, select that device from the list on the following screen and press the Next button to continue.

During synchronization with PhoneCopy, the backed up media from the selected devices will be created on your phone, in folders with the names of the individual selected devices from which they originate. These will be placed in the phone storage in folders according to their type, either in "Pictures" or "Movies".

If you do not want to back up or restore media, press Continue without media instead of allowing media access.